Shipping policy
Last updated: 19 October 2026
At Beauty and the Button, we lovingly prepare our handmade and made-to-order gifts in the UK. Many of our products are created especially for you, so please allow time for production before your order is dispatched.
This Shipping Policy explains our production times, delivery services, charges and how we handle delivery-related enquiries.
1. Production and Processing Times
Our products are prepared with care, and production times vary depending on the item ordered.
Our normal estimated production times are:
- Mugs: Approximately 2–3 working days.
- Clothing: Approximately 3–4 working days, increasing to around 4–5 working days during peak periods.
- Framed artwork: Approximately 10 working days.
- Other products, personalised and bespoke orders: As stated on the individual product listing or agreed before purchase.
These are estimated production times before dispatch, not delivery times.
Please refer to the individual product listing for the most accurate processing estimate. Where a different timeframe has been clearly stated and agreed, that timeframe will apply.
Working days are Monday to Friday, excluding applicable bank holidays.
Production may take longer during particularly busy periods, planned closures or circumstances affecting our ability to prepare orders. Any revised processing estimates or planned closures will be communicated through our website (announcement bar/banner), product listings or checkout as appropriate.
If we become aware of a significant change to your expected dispatch date, we will contact you by email with an updated estimate.
2. Priority Processing
Where available, we offer a paid Priority Processing option for customers who would like their orders prepared sooner.
Priority Processing moves your order ahead in our handmade production queue. It does not remove the time required to manufacture or prepare your items.
Priority orders are generally dispatched using Royal Mail Tracked 24 once production is complete.
Please note:
- Priority Processing does not guarantee same-day or next-day production.
- Royal Mail Tracked 24 is a delivery service used after dispatch, not a guarantee of next-day arrival.
- Priority Processing does not guarantee delivery by a specific date unless we have expressly agreed otherwise.
Any applicable Priority Processing charge will be displayed before you complete your purchase.
If you require an order for a particular occasion or deadline, please contact us before ordering so we can advise whether your requirements can be accommodated.
3. UK Shipping and Delivery
Our principal delivery provider is Royal Mail, although we may occasionally use DPD or another suitable delivery service depending on the nature, size or destination of the parcel.
Our main Royal Mail services are:
Royal Mail Tracked 24
Royal Mail aims to deliver on the next working day following dispatch.
Royal Mail Tracked 48
Royal Mail aims to deliver within 2–3 working days following dispatch.
These are Royal Mail's delivery aims and are not guaranteed delivery dates. Delivery times may vary depending on location, postal conditions and other circumstances.
The estimated overall delivery timeframe includes both the time required to prepare your order and the delivery provider's estimated transit time.
For example, an order requiring four working days of production will not be delivered the next day simply because Royal Mail Tracked 24 has been selected.
Once your order has been dispatched, we will send a dispatch confirmation. Tracking information will be provided where available.
Any expressly agreed delivery deadline and your statutory consumer rights remain unaffected by these estimates.
4. Delivery Charges
Delivery charges are calculated and displayed at checkout before an order is completed.
Free UK delivery is available when the value of the products in your order exceeds £100 after all applicable discounts have been applied.
The threshold is calculated using the value of the products after all applicable discounts, excluding delivery charges and any optional Priority Processing fees.
Orders totalling exactly £100 or less after discounts do not qualify for free delivery.
Where applicable, optional Priority Processing charges are separate from standard delivery charges and will be displayed before purchase.
We do not offer free delivery for international orders.
5. Orders Containing Multiple Items
If your order contains several products with different production times, we will normally dispatch everything together once all items are ready.
For example, an order containing mugs and framed artwork may require the longer production period applicable to the framed artwork.
We do not routinely offer split deliveries.
If you would prefer items to be dispatched separately as they become available, please contact us before placing your order. We will advise whether this can be arranged and whether additional delivery charges would apply.
6. Delivery Addresses and Unsuccessful Deliveries
Please ensure that your delivery address is complete and accurate before placing your order.
If you notice an error, contact us as soon as possible at smile@beautyandthebutton.co.uk.
We will do our best to accommodate address corrections before dispatch, but changes may not be possible once your parcel has entered the delivery network.
An incomplete or incorrect address may result in delayed, unsuccessful or misdirected delivery.
Returned and Uncollected Parcels
A parcel may be returned to us where:
- The delivery address supplied is incorrect or incomplete.
- Delivery attempts have been unsuccessful.
- The parcel has not been collected from a delivery office, parcel locker or collection point within the delivery provider's specified period.
- Delivery has been refused.
Where an unsuccessful delivery results from an incorrect address supplied by the customer or a failure to collect the parcel, we may require payment of reasonable additional postage costs before arranging redelivery.
Any additional charges will be explained before redelivery is arranged and will be proportionate to the circumstances.
We will not charge customers for redelivery arising from an error made by Beauty and the Button or our appointed delivery provider.
Where a parcel cannot be delivered or is returned to us, we will review the circumstances and advise on the available options. Any cancellation or refund will be handled in accordance with applicable consumer law and our Refund & Returns Policy.
We do not impose an automatic restocking fee for unsuccessful deliveries.
7. Delivery Delays and Missing Parcels
We take care when preparing and dispatching orders, but delivery delays can occasionally occur.
Possible causes include severe weather, postal disruption, carrier delays, supplier interruptions, seasonal demand and other circumstances beyond our reasonable control.
If we become aware of a significant delay affecting your order, we will endeavour to keep you informed and provide an updated estimate where possible.
Delivery Deadlines and Your Rights
Under UK consumer law, goods must generally be delivered without undue delay and within 30 days of the contract being made, unless a different delivery period has been agreed.
If we are unable to meet an agreed or legally applicable delivery deadline, we will take reasonable steps to explain the delay and the options available to you. Please contact us if your order has not arrived as expected.
Depending on the circumstances, you may be entitled to require delivery within an additional reasonable period or to cancel the order in accordance with your statutory rights. Where delivery by a particular deadline was essential and the relevant legal conditions are met, you may be entitled to cancel without allowing additional time.
Missing or Lost Parcels
If your parcel has not arrived within the expected delivery period, please contact us with your order details.
We will investigate with the delivery provider and review the available tracking and delivery information.
Where tracking indicates that a parcel has been delivered but you have not received it, please notify us as soon as reasonably possible.
We may ask you to check with members of your household, neighbours or any nominated delivery location.
The investigation may include reviewing tracking records, delivery photographs, GPS or location information, and any information relating to nominated recipients or safe places.
We will consider the available evidence fairly and assess the circumstances of the reported delivery.
Responsibility During Delivery
Where we arrange delivery, goods normally remain our responsibility until they come into the physical possession of you or a person you have nominated to receive them, in accordance with applicable UK consumer law.
The involvement of Royal Mail, DPD or another delivery provider does not automatically remove our responsibility for delivery.
If an order is confirmed as lost or has not been delivered, we will arrange an appropriate resolution, which may include replacement or reimbursement, in accordance with your statutory rights.
Any investigation with the delivery provider will not remove or unnecessarily delay the remedies to which you are legally entitled.
For items received damaged or faulty, please refer to our Refund & Returns Policy for information about reporting the issue and the available remedies.
8. International Delivery
Beauty and the Button primarily delivers within the United Kingdom. International shipping is available only for selected destinations or by prior arrangement.
Where international delivery is available at checkout, the applicable delivery charge will be displayed before purchase.
If your destination country is not available, you are welcome to contact us at smile@beautyandthebutton.co.uk to enquire whether shipping can be arranged.
International delivery times vary depending on the destination, customs processing and the delivery services available.
International orders may be subject to customs duties, import taxes or local handling charges imposed by the destination country or delivery provider.
Unless otherwise stated at checkout or agreed in advance, these additional charges are the responsibility of the recipient.
International delivery arrangements remain subject to applicable mandatory consumer rights.
9. Customer Support and Related Policies
If you have any questions about production times, dispatch, delivery charges or an existing order, please contact our customer service team.
Email: smile@beautyandthebutton.co.uk
Customer service hours: Monday to Friday, 9am–5pm, excluding bank holidays.
We aim to respond to enquiries within two working days.
For related information, please refer to:
Cancellations, unwanted returns, faulty or damaged items, refunds and exchanges.
Conditions of purchase, order acceptance, payments and other contractual matters.
This Shipping Policy should be read alongside our Terms of Service and Refund & Returns Policy.
Your statutory consumer rights are not affected by this policy.
Beauty and the Button is operated by BEAUTY AND THE BUTTON LIMITED, a company registered in England and Wales (Company Number 12495212).