Delivery
Processing Time
The time required to prepare an order for shipping may vary. Please refer to the individual items for specific details. Kindly note that personalised, bespoke, and made-to-order products may take up to 14 days to be made. It's important to always check the relevant product page for accurate delivery information. By purchasing an item, you agree to the stated delivery date. In case of any changes, you will be notified of a revised delivery date via email.
Delivery
We'll do our best to get your order to you on time, but please understand that our shipping estimates are just estimates. We can't promise or take responsibility if your order arrives later than expected. This is because we use third-party carriers, and delays can happen.
Please be aware that we don't provide split shipping. All items will be shipped together in one parcel. If you need multiple products to be shipped separately as they become available, please get in touch with us.
Delayed Items
Please note that items are not deemed lost until 10 working days have passed from the expected delivery date. We appreciate your patience and understanding during this time.
International orders
International orders may be subject to import duties according to local regulations, for which the customer will be responsible.
For any questions regarding your order please contact us at smile@beautyandthebutton.co.uk
Our emails and social media pages are monitored Monday through Friday from 9 am to 5 pm. We'll make every effort to respond to you within 48 hours, excluding weekends.
Damaged Items
All damages must be notified within 48 hours of receiving your order.
Bundle Offers
Promotional codes cannot be used in conjunction with bundle offers.