Delivery

Processing Time

The time we need to prepare an order for shipping varies. For details, see individual items. Please note that personalised, bespoke, and made-to-order products can take up to 14 days to make. Always check the relevant product page for accurate delivery information. By purchasing an item, you agree to the stated delivery date. In the event of any change you will be notified of a revised delivery date by email.

Packaging

Beauty and the Button Products are carefully wrapped and packaged securely so that they can reach you in perfect condition.

Delivery

Orders are sent either by Royal Mail Second Class post or Parcelforce. Please note that we are stating the estimated delivery time, and Beauty and the Button cannot be held accountable for any third-party delays. 

Whilst we will do all we can to ensure your order arrives on time our shipping times are a guide only. Unfortunately, we do not guarantee or take responsibility for orders that arrive later than expected as we utilise third party carriers with whom we have no control over and, as with any kind of logistics, delays are common. 

Delivery and Promotions

If you take advantage of a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost. Any free delivery offers refer to standard UK delivery only. If you want to check timing or costs of delivery, please contact us and we will be happy to help.

In the unlikely event that your item is faulty please notify us within 7 days of receiving the item by sending us an email to smile@beautyandthebutton.co.uk

For any questions regarding your order please contact us at smile@beautyandthebutton.co.uk

Emails and Social Media pages are only manned Mon-Fri 9am-5pm. We will endeavour to get back to you with 48hr excluding weekends.

Refunds

If you are unhappy with your goods for whatever reason you have the right to return them within 14 days of receipt.  We reserve the right not to accept goods back after this period.

Please email us at smile@beautyandthebutton.co.uk before returning your items. All items must be returned unused, in perfect condition and in their original packaging.

With the returned item please include your name and address along with the reason for return and whether you require an exchange or a refund. In the case of an exchange please include re-postage money, at the same rate as was charged on the first order. All correspondence and returns should be sent to:

Beauty and the Button, Stewart House, 18 Stewart Street, Wolverhampton, WV2 4JW.

Once your items have been received and checked we will process your refund within 14 days. All refunds are processed through the original method of payment used.

Postage will not be refunded (with the exception of faulty goods).

What Items Are Non-Refundable

The following items cannot be returned:

  • Gift cards
  • Sample items 
  • Sale Items
  • Personalised products