Terms and Conditions

Please read the following terms and conditions carefully before ordering products from us. By accessing this website and/or purchasing goods from us, you agree to be bound by these terms and conditions.

If you do not accept these terms, you should not use this website.

These terms do not replace or affect your statutory rights.

In these terms, “you” and “your” refer to the customer and “we”, “us” and “our” refer to Beauty and the Button.

The website www.beautyandthebutton.co.uk is operated via the Shopify platform.

1. WEBSITE USE

1.1 You may access most areas of this website without registering your details with us. Certain areas may require registration.

1.2 We may update or revise these terms and conditions from time to time. The most current version will always be available on this website.

1.3 By continuing to use this website after changes are made, you agree to be bound by the updated terms.

2. ORDERING FROM US

2.1 You place an order with us by completing the checkout process on our website.

2.2 Before submitting your order you will have the opportunity to review your order details and correct any errors.

2.3 Once your order is placed you will receive an automated order confirmation email.

2.4 Payment is taken at the time of order.

2.5 Acceptance of your order takes place when the goods are dispatched.

2.6 We reserve the right to refuse or cancel an order where:

  • items are unavailable

  • payment authorisation cannot be obtained

  • there has been a pricing or product description error

  • fraudulent or suspicious activity is suspected

3. PRODUCT INFORMATION

3.1 We take care to ensure product descriptions, images and specifications are accurate.

3.2 Minor variations in colour or appearance may occur due to screen settings, lighting, or manufacturing processes.

3.3 For personalised products, you accept that minor adjustments to text placement, spacing or layout may be required to ensure the design fits appropriately.

3.4 Frame dimensions refer to the external frame size, not the printed image size.

4. PRICING

4.1 All prices are displayed in British Pounds (£) and include VAT where applicable.

4.2 Delivery charges and any additional services will be displayed at checkout.

4.3 Prices may change at any time without prior notice.

4.4 Promotional codes may not be combined unless explicitly stated.

5. PROCESSING & DISPATCH

5.1 Processing times vary depending on the product ordered.

5.2 Estimated production and dispatch times are displayed on individual product pages.

5.3 Personalised, bespoke, or made-to-order items may take up to 14 days to be produced before dispatch.

5.4 By placing an order you acknowledge and accept the production timeframe stated on the relevant product page at the time of purchase.

6. DELIVERY

6.1 Orders are delivered using third-party carriers such as Royal Mail and other courier services.

6.2 Delivery timeframes displayed at checkout are estimates only and are not guaranteed.

6.3 Once an order has been dispatched, delivery is handled by the courier network and delays outside our control may occasionally occur.

6.4 If tracking indicates a parcel has been delivered but you believe you have not received it, you must notify us promptly so that we can raise an investigation with the courier.

6.5 Courier investigations must be completed before a replacement or refund can be issued.

6.6 Items are not considered lost until 10 working days have passed from the expected delivery date.

6.7 Full delivery terms are outlined in our Delivery, Shipping & Order Policy.

7. INCORRECT ADDRESSES

7.1 Customers are responsible for ensuring the delivery address entered at checkout is accurate.

7.2 We cannot be held responsible for orders delivered to an incorrect or incomplete address supplied by the customer.

7.3 Once an order has been dispatched we are unable to amend the delivery address.

7.4 If a parcel is returned due to an incorrect address, failed delivery attempts, or failure to collect from a delivery office or locker, additional delivery charges may apply before the order can be resent.

8. PERSONALISED & MADE-TO-ORDER ITEMS

8.1 Many of our products are personalised or made to order.

8.2 Orders for personalised items cannot be cancelled once production has begun.

8.3 Personalised, bespoke or custom-made items cannot be returned or refunded unless they are faulty, damaged, or incorrectly produced.

9. RETURNS & REFUNDS

9.1 Our full returns procedure is outlined in our Refunds & Returns Policy.

9.2 Eligible items may be returned within 14 days of delivery, provided they are unused, in their original condition, and suitable for resale.

9.3 Return postage costs are the responsibility of the customer unless the item is faulty.

9.4 Refunds are processed once returned items have been inspected.

9.5 Refunds are issued to the original payment method used at checkout.

10. DAMAGED OR FAULTY GOODS

10.1 If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

10.2 You must provide:

  • your order number

  • a description of the issue

  • photographic evidence of the item and packaging

10.3 Once the item has been assessed we will offer a replacement or refund where appropriate.

11. EVENTS OUTSIDE OUR CONTROL

We shall not be liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

  • postal strikes

  • severe weather

  • courier network disruption

  • supply chain interruptions

12. WEBSITE ACCESS

While we aim to ensure the website is available at all times, access may occasionally be suspended for maintenance, updates or circumstances beyond our control.

13. COPYRIGHT

All website content including images, product designs, text, graphics and branding are the intellectual property of Beauty and the Button.

These materials may not be reproduced, copied, distributed or used without our prior written permission.

Unauthorised use may violate copyright, trademark and other applicable laws.

Contact

For any questions regarding these terms or your order, please contact:

📧 smile@beautyandthebutton.co.uk

Customer support hours:
Monday–Friday
9am–5pm (excluding weekends and bank holidays)