Refunds

Refunds

If you are unhappy with your goods for whatever reason you have the right to return them within 14 days of receipt.  We reserve the right not to accept goods back after this period.

Please email us at smile@beautyandthebutton.co.uk before returning your items. All items must be returned unused, in perfect condition and in their original packaging.

Clothing: must be returned to us unused and in its original condition with the tags still attached for a refund. It must be free from perfume and makeup stains. If unwanted goods are not resalable then we cannot provide a refund and the item will be returned to you.

Bags: must be returned to us unused and in its original condition with the tags still attached for a refund. If unwanted goods are not resalable then we cannot provide a refund and the item will be returned to you.

Ceramic: must be returned to us unused and in its original condition for a refund. If unwanted goods are not resalable then we cannot provide a refund and the item will be returned to you. Breakages must be reported with 24 hours of receiving your goods. 

With the returned item please include your name and address along with the reason for return and whether you require an exchange or a refund. In the case of an exchange please include re-postage money, at the same rate as was charged on the first order. All correspondence and returns should be sent to:

Beauty and the Button, Stewart House, 18 Stewart Street, Wolverhampton, WV2 4JW.

Once your items have been received and checked we will process your refund within 14 days. All refunds are processed through the original method of payment used.

Postage will not be refunded (with the exception of faulty goods).

Please obtain a receipt when returning items as your proof of return, as we cannot be held responsible for items that are lost in transit.

We do not offer a free returns service.

What Items Are Non-Refundable

The following items cannot be returned:

• Gift cards
• Sample items 
• Sale Items
• Anything that is made to your specific requirements, is personalised or otherwise cannot be sold due to the bespoke element. This also includes dated products.
• Creative pieces that are specifically commissioned when you place an order
• Personal items sold with hygiene seals, where the seal is broken.
• To avoid disappointment, please check whether an item is cancellable before ordering.