Refunds

You have 14 days from purchase to return an item. Please contact us within the timeframes. This does not affect your statutory rights.

1. There is a 10% restocking fee charged for non-defective merchandise. This fee is to help absorb losses that occur when merchandise is returned.
2. Items must be returned in the same conditions as they were received.
3. Please obtain a receipt when returning items as your proof of return, as we cannot be held responsible for items that are lost in transit.
4. All returns should be posted back to Beauty and the Button via recorded delivery. We do not offer a free returns service.
5. Please return all items to: Beauty and the Button, 112 Bay Avenue, Wolverhampton. WV14 0TT.

 

What you can't send back

Unfortunately, some items are non-cancellable and non-refundable.

1. Anything that is made to your specific requirements, is personalised or otherwise cannot be sold due to the bespoke element.
2. Perishable products i.e. food
3. Creative pieces that are specifically commissioned when you place an order, like art, ceramics etc.
4. Personal items sold with hygiene seals, where the seal is broken.

5. To avoid disappointment, please check whether an item is cancellable before ordering.