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    You have 14 days from purchase to return an item. Please contact us within the timeframes. This does not affect your statutory rights.

    What you can't send back

    Unfortunately, some items are non-cancellable and non-refundable.

    1. Anything that is made to your specific requirements, is personalised or otherwise cannot be sold due to the bespoke element.
    2. Perishable products i.e. food
    3. Creative pieces that are specifically commissioned when you place an order, like art, ceramics etc.
    4. Personal items sold with hygiene seals, where the seal is broken.
    To avoid disappointment, please check whether an item is cancellable before ordering.