Shipping policy

Shipping & Delivery

At Beauty & The Button, we lovingly prepare our handmade and made-to-order gifts in the UK. Please allow time for your order to be created before dispatch.

Processing & Dispatch Times

Production times vary depending on the product. Please check the individual product listing for the most accurate dispatch estimate.

Personalised, bespoke and made-to-order items may require up to 14 days before dispatch.

If there is an unexpected change to your estimated dispatch date, we'll contact you by email.

UK Delivery

We use Royal Mail and other suitable delivery services to send orders securely.

Delivery estimates shown at checkout apply after dispatch and are not guaranteed arrival dates.

Shipping charges are calculated at checkout. Complimentary UK shipping is available on qualifying orders over £100.

Orders Containing Multiple Items

We normally dispatch all items in an order together once everything is ready. If you need separate deliveries, please contact us before ordering to discuss available options.

Priority Orders

Where available, our priority processing option moves your order ahead in our production queue. This does not guarantee a particular delivery date.

International Delivery

International delivery availability and charges are confirmed at checkout. Orders may be subject to customs duties, import taxes and local charges payable by the recipient.

Delayed or Missing Parcels

If your parcel is delayed or appears to be missing, please contact us. We will investigate with the delivery provider and arrange an appropriate resolution in accordance with your statutory rights.

Please ensure your delivery address is correct before completing your order.

Need Help?

Our customer service team is here to help.

Email: smile@beautyandthebutton.co.uk

Customer service hours: Monday–Friday, 9am–5pm, excluding bank holidays. We aim to respond within two working days.

For further information, please read our full Delivery, Shipping & Order Policy:

https://beautyandthebutton.co.uk/pages/delivery

Your statutory consumer rights are not affected by this policy.